Small business owners are no strangers to sacrifice. Whether it’s spending your family vacation tied to your laptop or skipping a paycheck to float the business, owners give their all to help their business succeed. But if you’re working long nights trying to do everything yourself, you’re probably not making your business grow.
Paralyzed Overthinker: Delays making choices, creating more work in the long run.
Overwhelmed Hothead: Easily frustrated and overly combative.
Immediate-Satisfaction Seeker: Takes impulsive shortcuts that favor short-term goals.
Does one of these profiles describe you?
If so, you might be suffering from decision fatigue. Decision fatigue robs your brain of its decision-making powers and has a negative effect on your business. Learning the steps for effective delegation can help you refocus on your long-term goals.
Step 1: Hire the Right Team
Small businesses can struggle to compete with the salaries and benefits offered by larger companies, but that doesn’t mean you won’t be able to find the right people. Focus on what you do have to offer. It can be flexible work hours or better company culture. Try to hire people who are a good fit for your company and are committed to sticking around.
Replacing a single employee can cost nearly a quarter of their annual salary. Specialized employees whose replacements might need additional training can cost even more. The good news is, as freelancing grows more common, you may be able to find qualified flexible staff who can work only when you need them.
When hiring contract workers keep in mind:
- Freelancers only work when needed, but you can always offer a full-time position later
- Find someone qualified so you don’t waste time training freelancers
- There’s no guarantee your flex staff will be available when you need them
- Flex staff are less invested in your company, meaning they’ll bail if a better offer appears
Step 2: Create a Training Manual
A training or operations manual can guide your employees through procedures and decision making even if you’re not around to provide input. Your manual should lay out procedures that are consistent, proactive, and any staff member can follow. Design your policies and procedures so they’ll scale easily as your company grows. That way, you’ll be able to save yourself from major organization shifts down the road.
When writing your training manual, be sure to include:
- An overview of your company’s history and story
- Your mission statement, company culture, and long-term goals
- Descriptions of major systems and operations
- Job descriptions for each employee, including their specific responsibilities
- Instructions and procedures for regular operations and tasks
You can streamline your operations even more by creating form letters for responding to common client questions. With a little tweaking, your staff will be able to quickly answer queries without bugging you for input. Once you have a well-trained staff in place, you’ll be free to let go of daily decisions and focus on the bigger picture: growing your business.
Step 3: Time to Delegate
If you’ve prepared your business and your employees well, beginning to delegate should be natural and easy. Start by considering each employee’s skills and match their strengths to the tasks at hand. Don’t dump a whole set of new responsibilities on the same employee. Give everyone the time to adjust to a new task before asking one to take on even more.
It’s always important to keep in mind how much time each employee has available. It might be tempting to delegate all administrative tasks to your office manager, but if he’s already working late every night, you’ll need to get other staff to help out, too. Asking one employee to do too much is a recipe for disaster. Many workers will simply get fed up and leave the company.
Delegate tasks that don’t require your input or don’t match your expertise, such as:
- Bookkeeping and payroll
- Social media management
- Marketing campaigns
- Legal counsel
- Data entry
- Web design
Regardless of what you delegate and to whom, remember that you’re asking your staff to take on extra work and extra responsibility. Be sure to acknowledge and be grateful for their extra effort. Always offer constructive feedback and give thanks for a job well done.
To learn more about how delegation can help your business thrive, check out this infographic:
The post Avoid Decision Fatigue: Learn The Steps for Effective Delegation appeared first on Dumb Little Man.
The Chinese government announced it will reform the transportation industry to safeguard passengers, three days after a female passenger was allegedly raped and murdered by a Didi Chuxing driver last Friday. Provinces and autonomous regions are now tasked with setting up passenger safety committees by the end of this month and ensuring that incidents are investigated promptly.
The crime led to the suspension of Hitch, Didi Chuxing’s carpooling service, and the firing of two executives: Hitch’s general manager and Didi’s vice president of customer services. This is not the first time, however, that Didi has been forced pull back on Hitch. Earlier this year, it suspended night operations after a female passenger was allegedly murdered by an unregistered driver who had accessed the service using his father’s account. Nighttime Hitch rides then resumed in June after Didi put new safety measures in place, including a rule that prohibited drivers from accepting ride requests by passengers of the opposite sex during certain hours.
The latest incident took place on Friday in the eastern province of Zhejiang and is especially concerning because the driver had been flagged just one day before the murder by another female passenger who complained that he followed her after she left his vehicle. In a statement, Didi said a safety center representative failed to follow corporate policy and initiate an investigation within two hours. The company also admitted that its customer service procedures has “many deficiencies” and said it will “plead for law enforcement and the public to work with us in developing more efficient and practical collaborative solutions to fight criminals and protect user personal and property safety.”
China’s police and transport ministries have already said that Didi bears “unshirkable responsibility” for Friday’s murder. The company has already been accused of being too lax with passenger safety, leaving its users–particularly women–vulnerable to sexual harassment and assault.
What stunned me while reporting this was the numbers. According to Southern Weekly, at least 53 women have been raped or sexually harassed by Didi drivers in the past 4 yrs?! Caixin says there are 14 rapes linked to Didi drivers, citing court docs. https://t.co/Me0oBXRyxo
— Sui-Lee Wee 黄瑞黎 (@suilee) August 27, 2018
The National Development and Reform Commission (NDRC), the agency that enacts strategies for China’s economic and social development, posted its announcement, titled “Concerning untrustworthy behavior in the emerging transportation sector,” online on Monday morning.
In it, the NDRC said it will put measures into place to root out untrustworthy and dishonest operators in China’s transportation industry, which has grown dramatically over the past two decades. Provinces and autonomous regions must form committees and procedures to ensure passenger safety by August 31 and share information about violations and offenders with other municipalities.
While the NDRC mentioned all transportation sectors, including railways, airplanes and ships, it singled out passenger vehicles, including buses, shuttles and cabs, in one passage and ordered municipalities to investigate offenses in a timely manner. Operators that don’t take action quickly to fix “untrustworthy behavior” risk being placed on a blacklist and having their names published on government websites.
This article contains spoilers for the finale of HBO’s Sharp Objects.
By the time audiences got to the finale of Sharp Objects it was pretty clear that the central mystery of the show wasn’t exactly the point. Yes, the murders of Natalie Keene and Ann Nash were the reason Camille returned home to Wind Gap and incremental advancements in the case pushed the plot along, but the story was always more about Camille Preaker, her trauma, and the tragedies that have left physical and emotional scars on her entire person.
However, in a shocking twist that only unfurls in the last few moments of the series, Camille learns that the murders and her family’s painful legacy are in fact the same issue — both her mother and her sister are killers, with Adora killing Camille’s sister Marion and Amma being responsible for the murders of Natalie and Ann. Read more…