As automation and artificial intelligence sweep through business, predictions for this amazing tech keep changing. Thanks to serious advances in this technology, some managers are looking at a high risk of losing their jobs to automation. But before you imagine your boss as a robot in a suit and tie, understanding the limitations of AI can help you prepare for our eventual future.
AI at Work: What AI Can Do Versus What AI Can’t Do
No matter how high tech automation may be, it can’t do the whole job on its own. Just last year in 2018, Amazon was forced to scrap a state-of-the-art hiring algorithm.
Blatant sexism and discrimination in the resumes it favored. Developed in an effort to avoid the intentional and unintentional bias of hiring managers, the system itself began picking up on those bad habits through the data it was fed.
In the already male-dominated industry, the decade’s worth of resumes it reviewed to learn how to identify good candidates for successful hires were, not surprisingly, mostly male applicants.
The results lead to the opposite effect of intentions as the computer began filtering out female applicants and listings of women colleges.
Sure, screening algorithms like this work on the surface level — this means analyzing data, sorting through piles of resumes, and picking out the “best fit” for a position. But, the hiring part is a whole other ball game. More than half of small businesses use tech to help with the hiring process. They rely on it to pick up the slack so human managers can focus on the important parts.
However, machines can’t get a personal feel for an applicant. They can’t predict how well they will fit in with the culture of the workplace. Simply, they can’t make those intuitive decisions. Those are best left to talented hiring experts.
So don’t worry, your next interview is unlikely to involve a robot in a suit, at least for the foreseeable future. Management roles with the highest risk of falling to computerization include:
- Payroll and benefits, 96%
- Property and real estate, 81%
- Administrative services, 73%
- Transportation management, 59%
Bias In, Bias Out, And Other AI Limitations
Let’s not get too carried away, however.
If there’s anything you should learn from Amazon’s unfortunate hiring algorithm trial, it’s that placing too much trust and responsibilities in machines can be an algorithm for disaster. Understanding equally the capabilities and limitations is essential to finding the right kind of tech for any business’ needs.
Generally speaking, the drawbacks of AI in business point in the direction of human skills and emotional intelligence. Screening algorithms, like behavioral assessments, may pinpoint the best candidates out of a large data pool. However, it can’t point out which candidates will personally mesh with a team.
AI may analyze data in a way that identifies broken systems or unproductive workers and even suggest changes, but it will always overlook moral, ethical, and emotional factors. Customer service AI algorithms can quickly answer FAQs, direct questions from customers to the proper parties, and use past data to suggest solutions. However, they are unable to build relationships with clients which may be detrimental to customer retention and satisfaction.
How Can AI Streamline Your Business?
So, you may already be considering the idea of stronger and more powerful automation support for your business. What’s the next step?
Nearly one in five businesses reject the notion of new tech, considering it not worth the hassle of implementation or cost. Meanwhile, more than four in five believe that if they found the right kind of tech, their business could benefit from it.
Find the right tech with a quick look under the hood, so to speak. Are there any daily tasks that disrupt valuable work?
- What responsibilities get downgraded or even ignored when urgent matters crop up?
- What daily tasks demand too much time and attention from managers?
- And what would be the ideal main purpose of new tech: mobile access, time-saving options, automation?
The common theme of AI support is obvious and smart business leaders will see a clear takeaway. It’s to utilize tech to the highest potential in data management so that human managers can lead their team more effectively.
Office AI is coming and it’s coming fast and the best and brightest of this tech could be at your very own fingertips. Ready to give your managers some brand new tools?
The post Why You Shouldn’t Worry About AI Taking Your Job – Yet appeared first on Dumb Little Man.
Drivers going down a Colorado highway had quite the close call, after an avalanche ripped down the side of a mountain in front of them.
On Sunday afternoon, said avalanche moved down through Ten Mile Canyon, located between Frisco and Copper Mountain.
There were several videos of the incident posted online, capturing the snow piling down toward the road.
Users are complaining that the phone number Facebook hassled them to use to secure their account with two-factor authentication has also been associated with their user profile — which anyone can use to “look up” their profile.
Worse, Facebook doesn’t give you an option to opt-out.
Last year, Facebook was forced to admit that after months of pestering its users to switch on two-factor by signing up their phone number, it was also using those phone numbers to target users with ads. But some users are finding out just now that Facebook’s default setting allows everyone — with or without an account — to look up a user profile based off the same phone number previously added to their account.
The recent hubbub began today after a tweet by Jeremy Burge blew up, criticizing Facebook’s collection and use of phone numbers, which he likened to “a unique ID that is used to link your identity across every platform on the internet.”
For years Facebook claimed the adding a phone number for 2FA was only for security. Now it can be searched and there’s no way to disable that. pic.twitter.com/zpYhuwADMS
— Jeremy Burge (@jeremyburge) March 1, 2019
Although users can hide their phone number on their profile so nobody can see it, it’s still possible to “look up” user profiles in other ways, such as “when someone uploads your contact info to Facebook from their mobile phone,” according to a Facebook help article. It’s a more restricted way than allowing users to search for user profiles using a person’s phone number, which Facebook restricted last year after admitting “most” users had their information scraped.
Facebook gives users the option of allowing users to “look up” their profile using their phone number to “everyone” by default, or to “friends of friends” or just the user’s “friends.”
But there’s no way to hide it completely.
Security expert and academic Zeynep Tufekci said in a tweet: “Using security to further weaken privacy is a lousy move — especially since phone numbers can be hijacked to weaken security,” referring to SIM swapping, where scammers impersonate cell customers to steal phone numbers and break into other accounts.
See thread! Using security to further weaken privacy is a lousy move—especially since phone numbers can be hijacked to weaken security. Putting people at risk. What say you @facebook? https://t.co/9qKtTodkRD
— zeynep tufekci (@zeynep) March 2, 2019
Tufekci’s argued that users can “no longer keep keep private the phone number that [they] provided only for security to Facebook.”
Facebook spokesperson Jay Nancarrow told TechCrunch that the settings “are not new,” adding that, “the setting applies to any phone numbers you added to your profile and isn’t specific to any feature.”
Gizmodo reported last year that when a user gives Facebook a phone number for two-factor, it “became targetable by an advertiser within a couple of weeks.”
If a user doesn’t like it, they can set up two-factor without using a phone number — which hasn’t been mandatory for additional login security since May 2018.
But even if users haven’t set up two-factor, there are well documented cases of users having their phone numbers collected by Facebook, whether the user expressly permitted it or not.
In 2017, one reporter for The Telegraph described her alarm at the “look up” feature, given she had “not given Facebook my number, was unaware that it had found it from other sources, and did not know it could be used to look me up.”
WhatsApp, the messaging app also owned by Facebook (alongside Messenger and Instagram), uses your phone number as the primary way to create your account and connect you to its service. Facebook has long had a strategy to further integrate the two services, although it has run into some bumps along the way.
To the specific concerns by users, Facebook said: “We appreciate the feedback we’ve received about these settings and will take it into account.”
Concerned users should switch their “look up” settings to “Friends” to mitigate as much of the privacy risk as possible.
When asked specifically if Facebook will allow users to users to opt-out of the setting, Facebook said it won’t comment on future plans. And, asked why it was set to “everyone” by default, Facebook said the feature makes it easier to find people you know but aren’t yet friends with.
Others criticized Facebook’s move to expose phone numbers to “look ups,” calling it “unconscionable.”
Alex Stamos, former chief security officer and now adjunct professor at Stanford University, also called out the practice in a tweet. “Facebook can’t credibly require two-factor for high-risk accounts without segmenting that from search and ads,” he said.
Since Stamos left Facebook in August, Facebook has not hired a replacement chief security officer.