Day: March 16, 2020

How To Improve Your Business’ Email Response Time

Promptly responding to the emails you receive is crucial for an array of reasons. For one, it builds trust with whom you’re communicating with. If popular media has convinced you that “email is dying,” I encourage you to think again. In fact, email is doing the exact opposite. By just next year, about 126.7 trillion emails will be pushed out annually. About 90% of the people in the country reported relying on email communication in 2017 alone.

Saying this, email responsiveness is important because it’s in demand. 46% of Americans open their inbox as soon as they wake up – even before they turn to social media, check the news, or make a Google search for what’s on their early morning mind. Additionally, 35% of email traffic warrants an answer. 23% of those require quick answer. Yet, that expectation is not met on average. Let’s get more specific.

When emailing a business with inquiry, 11% of clients expect to be answered within 15 minutes. Given slight more leeway, 19% of clients expect an answer within 1 hour. 14% of clients will wait 4 hours before getting antsy. 1 in 3 GenX and Boomers expect to be replied to within an hour or less.

Despite that, the response time, on average, is around 42 hours. What does this imply?

Think about it this way:

Time is money. For every minute you don’t respond to your customer’s email, the more disinterested they grow. When you fail to give them what they want in a quick manner, they’ll feel frustrated and annoyed. Response time is a nonverbal cue to your business-goers. They’re more likely to zone in on these nonverbal cues if you don’t address them with swiftness.

email time

On a more positive note, responding to inquiries within an hour makes you 7x more successful in qualifying the lead than others who take 2 hours to respond.

What Customers Want

Remember: the customer is always right. Always.

But how do you know what they want (outside of a quick response)?

I’ll tell you.

80% of people say friendly service, convenience, and knowledgeable help are the most essential components in making a positive client-business interaction. Once you meet their expectations, the individual client is 80% more likely to continue using your business. They will go on to spend 67% more than they would’ve before having such a delightful interaction.

In other words, customers just want to feel heard and valued by the places they spend their money on. Here are a few things you can do to improve your business’ response time.

To begin, you must encourage your entire brand to rethink about electronic mail communication. Email is far from dead, so encourage each employee with email access to work toward a response time goal catering to the aforementioned client expectations. Furthermore, suggest that your team organizes their inbox to minimize their rate of electronic chaos. By doing so, this employee will be able to find what they’re looking for much easier and quicker, allowing more time to focus on replying to customer inquiries.

Furthermore, emphasize the importance of apologizing in the scenario your team member falls behind in client communication. A simple apology can buy goodwill; however, lengthy excuses are unnecessary and distract from the original inquiry that was made. The last thing you want to do is have your client focus on your brand’s non-responsiveness.

Set a standard that outlines when you’d like your team to get back to clients. You can do so by creating an email policy. It should outline how vacation responses are covered or how many emails (at maximum) can sit in a shared inbox.

Another method would be to schedule specific times in the day check the inbox. By setting clear expectations with your team, you will indirectly train your clients on when to expect a reply. This will leave them feeling less frustrated in the case of delays.

email responsive time

Quick replies are also helpful. They can help you make scripts to respond to frequently asked questions. This way, you don’t have to continue rewriting the questions you’re asked the most.

There are many other ways you can work with your employees to improve your email response times. Just be sure to measure your progress along the way so you can figure out what’s working and what isn’t. Furthermore, be sure to maintain that human touch in your approach to electronic mailing. Including a bit of human and personalizing your message can go a long way with those on the other end of your text – especially if you frequently use pre-written scripts.

Time is money, and being responsive is critical. Below, you can find more information on the importance of email responsiveness and how to improve your response strategies.

See Also: Essential Tips On How to Manage Work Emails Without Losing Productivity

Please include attribution to Time To Reply with this graphic.

The post How To Improve Your Business’ Email Response Time appeared first on Dumb Little Man.

Workers at America’s largest companies are not covered under coronavirus aid package

Workers at America’s largest companies are not covered under a bill passed by the House of Representatives on Friday that is supposed to support American workers impacted by the spread of the novel coronavirus.

The bill still has to be voted on by the Senate and approved before it can be signed into law, but its structure leaves a gaping hole in the prevention strategy the government has said is necessary to reduce the COVID-19 outbreak in the US.

“No American worker should worry about missing a paycheck if they’re feeling ill,” said Vice President Mike Pence at the Sunday press briefing from the Coronavirus Task Force. “If you’re sick with a respiratory illness stay home.”

However, millions of Americans potentially don’t have the ability to make that choice under the congressional aid package touted by both Democrats and Republicans. By excluding companies with more than 500 employees from the Congressional aid, the health and welfare of millions of Americans in industries providing goods, manufacturing, and vital services to most of the country is being left up to the discretion of their employers.

Details of the legislative compromise were first reported by The New York Times yesterday. And chart published by The New York Times illustrated just how many companies didn’t have paid sick leave policies in place as the coronavirus began to spread in the US (companies have changed policies to respond to the coronavirus).

Image courtesy of The New York Times

Big technology companies took the lead early this month in changing policies for their workers and by the end of last week many of the country’s largest employers had followed suit. But it looks like their work won’t be covered under the government’s current plan — and that any measures to extend sick leave and paid time off will be limited to a response to the current outbreak.

These large employers have already responded by closing stores or reducing hours in areas where most cases of the novel coronavirus have been diagnosed — and companies operating in most of those states are required by law to offer paid leave to their hourly employees and contractors.

Companies who have responded to the outbreak by changing their time-off and sick leave policies include Walmart, Target, Darden Restaurants (the owner of the Olive Garden restaurant chain), Starbucks, Lowes, and KFC, have joined tech companies and gig economy businesses like Alphabet (the parent company of Google), Amazon, Apple, Facebook, Instacart, Microsoft, Postmates, Salesforce, and Uber in offering extended leave benefits to employees affected by the coronavirus.

These kinds of guarantees can go a long way to ensuring that hourly workers in the country don’t have to choose between their health and their employment. The inability to pass a law that would cover all workers puts everyone at risk.

Without government stepping in, industries are crafting their own responses. Late Sunday, automakers including GM, Ford, and FiatChrysler joined the United Auto Workers union in announcing the creation of a coronavirus task force to coordinate an industrywide response for the automotive sector.

As the Pew Research Center noted last week, the bill proposed by House Democrats had initially proposed temporary federal sick leave covering workers with COVID-19 or caring for family members with two-thirds of their wages for up to three months; expiring in January 2021. The measure would have also guaranteed private employers give workers seven days of paid sick leave with another 14 days available immediately in the event of future public health emergencies.

Most workers have less than nine days of sick leave covered under current state legislation. There is no national mandate for paid sick leave. After one year on the job, 22 percent of workers have access to less than five days, while another 46 percent of employees can get five-to-nine days of paid sick leave. Only 38 percent of workers have between ten and fourteen days of leave.

The Pew Research Center also reported that the lack of access to paid sick leave increases as wages decline. Over 90 percent of workers receiving hourly rages over $32.21 have some form of paid sick leave. Only about 50 percent of workers who make $13.80 or less have access to some form of paid sick leave. For Americans who make under $10.80 an hour, only about 30 percent receive any sick leave.

How To Choose The Right Apartment Insurance Policy

Apartment insurance is not exactly something a lot of people enjoy talking about but it is actually something which is very important and is often ignored. Apartment insurance, also known as renters insurance, covers a lot of things when you have issues with your apartment. If you don’t have this policy then you risk losing your belongings should something go wrong with no kind of compensation.

This is what makes choosing the right renters insurance policy quite tricky. Don’t worry though as we have put together some advice that can help you to make the right decision. Keep reading to find out more.

Choosing The Company

choosing the right apartment insurance policy

One of the most important things that you need to consider when picking out apartment insurance for your home is the company that you are going to buy it from. Some insurance companies put their customers first while others try to get out of paying out any kind of money when something goes wrong. It might be worth taking a closer look at the company and reading some reviews. If you know someone who is happy with their current policy, ask them for a recommendation.

Checking What Is Covered

Just like with other kinds of insurance policies, you will find that renters insurance can cover a variety of things. Some policies will cover more than others and this can be risky if you don’t read the policy carefully. Standard policies should cover personal property, personal liability and medical bills and temporary living expenses.

Within these categories, there are certain things that you will want to look for. You might want to get some extra coverage for your expensive items including electronics or jewellery.

Reading The Terms and Conditions

choose the right apartment insurance policy

When was the last time you read over the terms and conditions that came with your insurance policy? This is a big mistake that many people make when buying a policy and it can be quite risky. The terms and conditions are something which you are agreeing to when you buy a policy and sign a contract. This means that you will be held to this contract should anything happen and you need to make a claim.

Some of the terms can include exclusions that you aren’t covered for as well as deductibles. The best advice that we could give you is to spend time reading over this and make sure that you are choosing the right policy for you.

Comparing Prices

Our final tip for those who are on the hunt for a new apartment insurance policy is to make sure that you are comparing prices. Of course, you shouldn’t always just go for the cheapest option as this can sometimes indicate that the policy is not as good as you are hoping.

A good way to compare prices to compare the type of cover at the same time. A certain policy could be more expensive but it could also save you money in the long-run should something happen. Don’t forget to compare prices as this can often be key to choosing the right one for you.

Conclusion

If you are looking for a new apartment insurance policy then you should make sure that you spend some time looking for one that will cover everything that you need. Whether you are adding on extras or going for basic coverage, time spent researching should come in handy.

Follow all of the advice that we have given you in this article and this should help you to come to the right conclusion and find the best policy.

See Also: Explaining The Importance of Insurance For Renters

The post How To Choose The Right Apartment Insurance Policy appeared first on Dumb Little Man.

Watch this adorable penguin visit his neighbors on a ‘field trip’ around his empty aquarium

Watch this adorable penguin visit his neighbors on a 'field trip' around his empty aquarium

If you need a 30-second respite from the avalanche of terror and anxiety bearing down upon us like a 10-ton Mack Truck, here’s something that might help. On Sunday, Shedd Aquarium in Chicago released a short but adorable clip of a resident waddling over to visit his neighbors. 

Shedd Aquarium is unfortunately closed to the public until Mar. 29 due to coronavirus concerns. However, it has given some of the animals an opportunity to safely stretch their legs under the caring supervision of the animal care staff.

“Some of the penguins went on a field trip to meet other animals at Shedd,” said the aquarium in the video’s caption.  Read more…

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