Author: Tim Dempsey

The author of 'The Fault in Our Stars' explains Pokémon perfectly

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John Green has a way with wordsObviously. He only wrote The Fault in Our Stars, nbd.

Here, Green describes his discovery of Pokémon. His son Henry is obsessed, so Green shares — in his own, hilarious words — what the fiction and the phenomenon are all about… as he understands it.

Pokémon is weird, especially when it’s filtered through the lens of someone who only understands it as a spectator. This is some good internet right here. Read more…

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ChargePoint is ready for flying EVs

ChargePoint and Uber Elevate Yesterday I wrote about a poll conducted by researchers at the University of Michigan that found people were interested in flying cars if they were autonomous, shared, and electric. As soon as I posted that, I found an email in my inbox saying that ChargePoint and Uber Elevate, among others at the recent conference on flying vehicles, had partnered to prepare for just that exact… Read More

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Timeline Of A Personal Injury Lawsuit

Understanding a personal injury lawsuit timeline can help a victim cope with the stress and emotional challenges that may arise with the processing of his case. Though the time and process may be different in some states, on the average, the process is complicated and time-consuming.

Unfortunately, a high percentage of Americans are unaware of the workings of the judicial proceedings both for civil and criminal cases. Because of this, it is extremely important that auto accident attorneys, for example, communicate the personal injury claim process to their clients before filing.

Regrettably, some lawyers fail to give clients the right information and instead promise to expedite action on the case to impress the victim to hire them. This practice is wrong and against legal ethics.

It is your right as a person who has a personal injury claim to know every step of the lawsuit. The right knowledge will help you prepare for any outcome since most personal injury cases are unpredictable.

This article will walk you through a step-by-step approach to understanding the personal injury lawsuit timeline so you’d know what to expect.

Seek Medical Attention

Immediately following an accident, it is paramount for the victim to seek medical care in order to minimize the severity of injuries. Whether it is a ‘slip and fall’ or ‘car accident,’ a hospital visit is necessary.

This single action will give you an edge if your insurance company tries to prove that there was no injury at all. Secondly, an immediate hospital visit will prove a point to the jury that you were hurt.

See Also: Personal Injury Claims After A Car Accident

Talk To A Lawyer

lawyer consultation

It is important to consult a lawyer if you suffer significant injury or other losses in an accident. If you are afraid of the cost, then take advantage of law firms who offer free consultations and discuss the situation with them.

It is necessary that you take this step because a lawyer can give you the right advice and help. He’ll guide you on how you can get a better settlement than the insurance companies initially offer.

Commencement Of Investigations

The investigation of the claims and medical records will start immediately once the lawyer agrees that your claims are worth filing in the law court. You can justify this by answering relevant questions from the solicitor and giving him access to your medical records.

Most importantly, you need to give out all pertinent information and be honest about the accident and your medical condition to avoid surprises in the courtroom.

Attorney Files An Insurance Claim

Most personal injury cases get settled out of court. However, it will still depend on the level of damage or loss suffered by the victim. Slip and fall accidents are mostly settled out of court. Auto accidents, on the other hand, are most likely resolved through the court process. An experienced attorney may get a reasonable settlement for his client from the insurance company.

In the case of a car accident, the lawyer should first submit the claims to the at-fault driver’s insurance company. After that, the claim will be investigated and compensation will be paid.

If the accident results in permanent disability, the lawyer will activate the Maximum Medical Improvement (MMI) aspect of the law. This will help the victim get a resounding victory and much higher settlement in the case.

The Attorney Files A Lawsuit

Filing a lawsuit comes into play when the insurance company does not settle claims out of court, and your attorney sees no other option than to file a lawsuit.

The preliminary timeline for filing a personal injury lawsuit is as follows:

  • Serving appropriate documents to the defendant should take from 30 to 60 days.
  • The stipulated time for a response from the defendant, meanwhile, is within 30 days. In some cases, they may ask for additional days.

The parties will then exchange information related to the accident and this will involve complaints and counterclaims

Discovery

This stage of the legal process is meant to dislodge surprises that may arise during the main court sessions. At this juncture, each party (the plaintiff and the defendant) investigates one another using the documents and evidence submitted.

It has two major processes: interrogations and depositions. The first one requires parties to provide documents which will be useful during the court sessions. The latter, meanwhile, involves questions and answers from any witnesses.

The Mediation Stage

Following disclosure of the interrogations and depositions, attorneys may agree on certain terms. This can potentially lead to a peaceful settlement which is why this stage is also called as the ‘alternative dispute resolution’ stage.

Trial

personal injury trial

This is the last stage of the personal injury lawsuit timeline. All the parties must be present in court for the jury to go through the documents and interrogate the witnesses. The length of such cases can last for weeks or months.

 

The post Timeline Of A Personal Injury Lawsuit appeared first on Dumb Little Man.

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Pope Francis just gave this TED talk and what are you doing with your life

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We already knew that Pope Francis was a great communicator, but this is something new. 

The pontiff made a surprise recorded appearance at a TED talk conference calling on the world’s powerful leaders to “act humbly” and urging solidarity to overcome a “culture of waste” that has left people behind. 

“The more powerful you are, the more your actions will have an impact on people, the more responsible you are to act humbly,” Francis, seated at a desk in Vatican City, said.

“You will end up hurting yourself and those around you, if you don’t connect your power with humility and tenderness.” Read more…

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Jeff Goldblum's handing out free sausages in a 'Chef Goldblum's' truck

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After news spread he’ll be in the Jurassic World sequel (yay!), Jeff Goldblum hit the streets of Sydney, Australia to celebrate…well we assume so, anyway. 

He was found casually handing out free sausages to people from a food truck on Wednesday afternoon, which just so happens to be called “Chef Goldblum’s.”

No, we’re not making this up.

And unsurprisingly, there were plenty of people who wanted to catch a glimpse of Dr Ian Malcolm/Mr. Goldblum, as his truck made its way from Wynyard Station to Circular Quay. Read more…

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Lytro’s light field vision finally shows its worth

 While many of the virtual reality experiences being shown off at the 2017 Tribeca Film Festival are pushing boundaries in VR story-telling techniques, “Hallelujah” is perhaps most noteworthy because of the cutting edge tech used to shoot the experience and the story behind it. Lytro has been around for eleven years; raised over $210 million from Silicon Valley’s… Read More

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Imagine you work by paying $425 for artificially mud-stained jeans

Nordstrom’s is selling artificially mud-stained jeans that look like they’ve just gotten in from a few hours’ laboring in the yard. The $425 mud isn’t mud: it’s paint.

Details & Care

Heavily distressed medium-blue denim jeans in a comfortable straight-leg fit embody rugged, Americana workwear that’s seen some hard-working action with a crackled, caked-on muddy coating that shows you’re not afraid to get down and dirty.

Previously: Clear plastic jeans

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11 Ways To Pick Yourself Up And Bounce Back After Failure

Success is not always what it seems.

Steven Spielberg had his share of failures and setbacks before becoming successful. So did Walt Disney and Michael Jordan. Arianne Huffington, Jeff Bezos and Bill Gates experienced many ups and downs before they became successful in their respective fields. Henry Ford and Steve Jobs also had a bumpy journey to success. These icons are perfect examples that the road to success is anything but smooth.

Failure is inescapable and inevitable. There is no denying it or escaping it. No one is immune to it. No matter how good you are in your field or area of expertise, there is no guarantee or immunity against failure nor is there a surety that you’ll succeed the first time around or make it every single time.

Failure is bitter no matter how you see it. The sting of a letdown, the agony of experiencing disappointment and the pain of defeat is hard to endure. In plain words, failure sucks. It crushes you, hurts you deeply and leaves your ego bruised. There is no feeling worse than having hit rock bottom. No wonder everyone dreads failure, but keep in mind that no amount of hating or detesting it can help you avoid it.

Failure is a part of life and the success process. J.K Rowling, the bestselling author with the phenomenal rags to riches story, has beautifully summed it with this line: ‘It is impossible to live without failing at something unless you live so cautiously that you might as well not have lived at all. In which case, you fail by default.’

But, failure doesn’t have to discourage, demoralize you or end your success journey. Looking at it in the right perspective, failure doesn’t mean it’s all over. It just means that you didn’t succeed this time around.

Sometimes you’ll face situations where the odds are stacked up against you. Other times, despite your best efforts and preparation, you will still experience failure. You have to train yourself to be tough, take the hits and be able to deal with it all.

Failure can work for you big time if you look at it the right way. It, by itself, is not detrimental. What is damaging about failure is its paralyzing effect once you let it get to you. Your chances of recovering from failure and regaining lost confidence depend heavily on how you approach it.

Failure doesn’t care about how you feel. It makes no concessions. It only throws two choices in your way: either give up or fight again. It’s up to you to decide and take the call. You can choose to opt for the easy way out, step back and quit or make the hard choice of picking yourself up, getting back on your feet and starting all over again. The right choice will help you steer yourself towards success and transform your life.

Here are 11 ways you can bounce back from failure and get back on track again.

Accept what happened

The first thing you should do after you have failed is to accept it and come to terms with it. Don’t ignore, deny or hide it. You have failed and there’s nothing you can do to reverse it now.

Accept it and know that it’s okay. Failure happens all the time. It’s no big deal if you accept it and decide to do something about it. That’s how you start learning how to overcome failure.

Take total responsibility

Own your failure. There’s no shame in it. Everyone fails sometimes.

Things won’t always pan out the way you want them, but the sole responsibility should always be yours to take. You must be accountable for your actions, choices, and decisions. Never blame others and hold them responsible for your failures. Passing the buck is a sure recipe for disaster.

Analyze what happened

You cannot undo what happened, but, by taking stock of what happened, you can dispassionately assess and gain insight into what went wrong and where. It will also enable you to understand what worked and what didn’t so that you can begin with a whole new approach.

Analyzing can help you in revising your strategy, preparing yourself, working on your weak points and improving your future performance. It will also give you the confidence to bounce back and begin more confidently.

Learn from your mistakes

There is much truth in the words of Henry Ford when he said that the only real mistake is the one from which we learn nothing. Failure teaches you like none other can teach you. You must learn from your mistakes and ‘heed the lessons of failure’, as Bill Gates put it.

Make the best of your mistakes. Embrace them, learn from them and never repeat them. Identify your weaknesses, work on them and turn them into your strength.

See Also: 9 Powerful Lessons from the Success Story of Bill Gates

Don’t dwell on failure

dont dwell on failure

The worst way to deal with failure is to take it to heart. What has happened has happened. No amount of crying, complaining or regretting can help you overcome it.

So, stop ruminating over it, re-running it in your mind and feeling sorry for yourself. It will not serve any useful purpose and will only take you deeper into sorrow and unhappiness.

Get over it; Move on

Failure is ‘a temporary detour, not a dead-end’, as Denis Waitley, the American bestselling author is once known to have said. Failure only lasts until you succeed again. So, don’t let it become permanent and scar your psyche.

A negative feeling cannot have any positive outcome. It is best forgotten. Wipe the slate clean and make a fresh start. Look ahead, move on, and give yourself a chance to recover and rebuild yourself.

Develop mental toughness to triumph over failure

Setbacks should not dishearten or break you. Failure is not an end in itself so, don’t let it steal your confidence. Train yourself to take bad hits in life. Use failure to learn, grow and better yourself. Maintain a positive attitude in the face of failure. That’s how you can strengthen your mental toughness.

Jump into a positive frame of mind

When you face defeat, you are engulfed by fear and self-doubt. Failure brings with it a dark cloud of negativity. You begin to question yourself and start to doubt your ability. Positive thoughts are the last thing on your mind and that’s how it is. Recovery and rebounding

Recovery and rebounding take time. To facilitate and make the process faster, you must fight all negative thoughts that cross your mind and fill yourself with positivity. Look back and reflect on your own life how you faced past failures and overcame them.

Nothing can inspire you more than your personal experience and your own success story. You know you have dealt with it before and can do it again.

Let go of fear

let go of fear

When you experience failure, one thing is sure. The worst has struck you, but things can’t go bad from there.

When you fall down, you can’t go further down. So, what is there to fear?

From there, you can only move towards the positive direction. So, get up, gather your broken pieces and start building yourself again. Success is achieved by those who don’t fear failure. Don’t let failure hold you back or stop you from realizing your dreams.

See Also: How To Conquer The Fear Of Success (Or Failure)

Focus on bettering yourself

Everyone faces failure but how you look at it and what you do about it is what makes all the difference. In most cases, failure happens because a person wasn’t able to prepare well, didn’t plan properly or was ill-equipped. It can also be because he’s just plain unlucky.

Disregarding the last one, everything else can be fixed. So, make a list of all the things which you think contributed to your failure and start working on them, one thing at a time. Do everything within your power to rectify, resolve, improve, develop and put right.

Begin again

Failure can devastate you if you allow it to. It can also help you rebuild yourself and restart your journey if you choose to.

Failure shouldn’t be the end of your dreams, goals, and aspirations. The power of failure should motivate you to chase your goals, take a fresh start and make a new beginning. Let failure make you stronger, tougher and more resilient so that you don’t just survive it but you’ll bounce back stronger.

The greatest glory in living lies not in never falling, but in rising every time we fall. -Nelson Mandela

The post 11 Ways To Pick Yourself Up And Bounce Back After Failure appeared first on Dumb Little Man.

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'We Bare Bears' is a kids' show tackling modern millennial anxieties

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Popular Cartoon Network show We Bare Bears is the story of three bears living a modern human life in San Francisco. 

But at its heart, it’s also a parable about the charms and perils of an increasingly connected society.

The show’s creator, Daniel Chong, said he tries to pick modern references for the show, to reflect his audiences. “We do like to make fun of trends, but we have to be very careful that they’re not things that we know are going to go away quickly,” he said, during a visit to Singapore.

His three protagonists, Grizzly, Panda, and Ice Bear always seem to be chasing internet fame, and the script works in trendy references, often to hilarious effect: Read more…

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5 Effective Ways To Sound More Human Over A Customer Support Live Chat

Not all good call center agents can be great live chat experts. Talking through a live chat requires a special kind of training and it’s more than just typing responses.

For instance, a call center agent providing support via phone is expected to sound patient and relaxed. A live chat agent, on the other hand, should be a multi-tasker who can handle multiple chats and tasks at the same time.

To help you develop those skills, let’s examine the best live chat customer service tips.

Make the most out of the initial seconds

friendly customer support

As a lot of people say, “ the first impression is the last impression”. You should bear this statement in mind, especially if you are into a customer service job.

Some might argue that working as a live chat customer service representative is easy since clients won’t be able to see or hear you. The truth is it’s the other way around.

Creating an impression when you are just typing words can easily lead to miscommunication and misunderstanding. Because of this, you need to be extra careful when chatting with a customer.

Here are a few tips you can use:

• Be cheerful and friendly. Your words and sentences should reflect positivity and politeness. These things can help a customer stressing over an unresolved issue.

• Never be sarcastic even if the customer is. Stay helpful and never joke irreverently with anyone.

• Avoid being blunt and use complete sentences, grammar, phrases, and punctuations. Always reply with a complete answer, even if you believe it’s not necessary.

All you want is good feedback from the customer, and that can only be obtained by using the right tone and the right words.

Speak the customer’s language

Having a refreshing and cheerful attitude is important, but so is speaking in a way your customer feels most comfortable in. For example, if a customer is direct and formal in his/her tone, you should reply accordingly.

On the other hand, if the customer seems to be a conversational-type, then you can start the discussion by asking him how he’s doing. This will help both of you to feel at ease.

In addition to that, you should also know how to approach a customer that’s not too familiar with the English language. In such cases, it’s best if your department can invest in language translation tools or use agents who are multi-lingual.

Avoid jargon

When communicating with a customer, most live chat agents often make the mistake of assuming that the customer is very familiar with their products or services.

To avoid confusion, assume every customer is a new prospect to your offerings. Avoid using jargon or overly complex terms to describe the product’s features and benefits. Instead, keep the conversation as simple and clear as possible.

The point is to make the customer understand the nature of the business and products without making them feel intimidated by their technical aspects.

Remember that you’re not a robot

To counter language and other communication issues, most companies have a defined ‘style guide’ that teaches agents on how to talk to their target audience. Such style guides may teach you the basics of communication within your industry, but you shouldn’t rely on them too much. Remember, you’re not a robot!

Since most companies tend to hear the same concerns over and over again, they believe that creating standard responses to such concerns can save them time. Unfortunately, not all customers will have the same concerns.

Ideally, it should go well if the customer asks something that is exactly in the style guide. If that’s not the case, you have to be prepared to come up with your own resolution. Get used to modifying each reply before sending it to the customer. Keep in mind that agents are there to solve each customer’s issues!

Unlike robots, humans are naturally sympathetic to the specific needs and emotions of their customers.

Take product A and product B for example. A customer might be interested in product A, but as a professional having a clear understanding of what the customer needs, you think product B would be a much better choice for him. So, instead of explaining the features and benefits of both, you try to emphasize why and how product B would meet his needs more than A.

Be honest and work it right

customer support

Continuing the above discussion, you suggested product B over A to the customer because it was a better problem solver. But, what if product A was more expensive than B, and its sales could easily uplift your revenue figures? What would be your preference in such a situation?

No matter how much it tempts you, you should avoid misleading a customer into making a wrong purchase. Always express the most authentic and honest opinion to your customers. The clearer the facts, the easier it will be for them to make the right decision. In the end, a satisfied customer is most likely to be a repeat customer.

Also, if you aren’t thoroughly informed about a product or an item, never lie to your customers. Some live chat features allow the agents to redirect the call to relevant personnel who might be able to provide your customers with the information they need. Don’t hesitate to ask for help if the situation requires it.

See Also: 11 Key Tips for Improving Customer Support

Conclusion

If you are currently working as a live chat agent or you’re undergoing a related training, take those live chat customer service tips into consideration. They won’t only help you build a long-lasting relationship with your customers, but they can also helo boost your sales.

See Also: 5 Steps to Creating a More Productive Sales Team 

 

The post 5 Effective Ways To Sound More Human Over A Customer Support Live Chat appeared first on Dumb Little Man.

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Turkey Meatball Soup with Spinach and Orzo

Turkey Meatball Soup

These baby meatballs are so cute you’ll fall hard for them. Use your hands to mix them in a bowl with a little Parmesan and some parsley – you’ll feel like an Italian nonna!

Once shaped, the meatballs go into a soup with orzo and lots of baby spinach. It’s an easy, hearty meal that everyone will love.

Turkey Meatball SoupMeatballs were traditionally made with scraps of meat, often pork or beef, and stale bread. They were a make-do meal for people who had little.

Today, most of us just buy ground meat at the store whenever a craving strikes. But meatballs are still an economical meal, especially when mixed with whatever sandwich bread or leftover dinner rolls need using up.

Turkey Meatball SoupI like to quickly sauté the meatballs to brown their outsides, but you can skip this step if you’re in a hurry. Then, just cook them in chicken broth along with the orzo and spinach. A dusting of grated Parmesan added at the end brings out the flavor of the cheese in the meatballs and adds to the scrumptious tastes in your bowl.

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A group of 4 drones grounded 60 flights in a day, leaving 10,000 passengers stranded

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An illegal flying stunt of a group of four drones caused more than 60 flights to get disrupted on Friday — the third such incident in a week.

More than 10,000 passengers were left stranded, as a result.

According to a report by China News Service, Chengdu’s Shuangliu International Airport received reports of four drones flying within the protected zone of the airport, with one even passing below an incoming flight.

Some 58 flights ended up getting diverted to other nearby airports, with four others forced to return, and more than 10 cancelled, on the day. Read more…

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Why Prince Harry and Prince William are truly the millennial royals

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For centuries, the British royal family has been watched, respected and revered from afar. The monarchy remained fiercely tight-lipped on all matters personal and private, and royal announcements were reserved for print newspapers.

But the digital realm now breaks down the barriers that have long stood between the royal family and the people. Through their social sharing, the younger royals are coming across as relatable, relevant and human to a millennial audience. 

Over the past decade, the royal family has gradually stepped up its online presence, establishing large followings on Facebook, Instagram, Twitter, YouTube and Flickr. Read more…

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The Humble Unicorn Bundle, get great, DRM-free fantasy novels, support environmental causes

Steven Boyett writes, “Humble Bundle has released a unicorn-themed Bundle, with proceeds to benefit the World Wide Fund for Nature and Fauna & Flora International. For as little as $1.00, you can get Ariel, by Steven R. Boyett (full disclosure: that’s me); Unicorn Mountain, by Michael Bishop; Homeward Bound, by Bruce Coville; and Unicorn Triangle, by Patricia McKillip.”

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Man returns home to overjoyed mom after biking around the world for 7 years

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Englishman Leigh Timmis set off on a wild adventure seven years ago.

And by wild we mean he was determined to ride his bike for two years around the world. That ambitious timeline quickly fell to the wayside as he realized how daunting the challenge would be to actually traverse the globe.

Timmis’ journey came to an emotional end Saturday when he arrived home in Derby, England, hopped off his bike, and jumped into a sweet embrace with his mom, who he hadn’t seen since 2014.