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Ticketfly’s website is offline after a hacker got into its homepage and database

Following what it calls a “cyber incident,” the event ticket distributor Ticketfly took its homepage offline on Thursday morning. The company left this message on its website, which remains nonfunctional hours later:

Following a series of recent issues with Ticketfly properties, we’ve determined that Ticketfly has been the target of a cyber incident. Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We are working to bring our systems back online as soon as possible. Please check back later.

For information on specific events please check the social media accounts of the presenting venues/promoters to learn more about availability/status of upcoming shows. In many cases, shows are still happening and tickets may be available at the door.

Before Ticketfly regained control of its site, a hacker calling themselves IsHaKdZ hijacked it to display apparent database files along with a Guy Fawkes mask and an email contact.

I sent an email yesterday reporting that the ticketfly website was hacked. All of the user data and site is completely downloadable. They need to come clean on the fact that your data was comprised and still is downloadable at this very moment! #ticketfly #cybercrime #wordpress pic.twitter.com/Ur0AsZpDij

— Michael Villado (@mvillado) May 31, 2018

According to correspondence with Motherboard, the hacker apparently demanded a single bitcoin (worth $7,502, at the time of writing) to divulge the vulnerability that left Ticketfly open to attack. Motherboard reports that it was able to verify the validity of at least six sets of user data listed in the hacked files, which included names, addresses, email addresses and phone numbers of Ticketfly customers, as well as some employees. We’ll update this story as we learn more.

Update: Ticketfly has added an FAQ page on the incident. The company notes that the event “resulted in the compromise of some client and customer information” and is conducting an investigation as it works to get its site back online.